Terms of Service
Effective: May 13, 2026
These Terms of Service ("Terms") govern your use of StillOpen, an AI-powered virtual front desk for service businesses, operated by Cole Cummings ("StillOpen", "we", "us"). By signing up, paying, or using the service, you agree to these Terms.
1. The service
StillOpen provides:
- An AI chat widget that service businesses (med spas, photographers, vets, gyms, salons, dental practices, therapists, contractors, real estate agents, dog trainers, and other service-business operators) embed on their own website to answer customer questions and book appointments.
- An AI agent that responds to messages sent to a connected Facebook Page through Messenger.
- A dashboard for managing business information, branding, and integrations (Google Calendar, Stripe, Facebook).
- Lead capture, calendar booking, and deposit collection (when corresponding integrations are connected).
- An optional white-label agency partner program (the "Agency Partner Program") that allows marketing or web agencies to install and bill StillOpen for their client roster under their own branding.
2. Account eligibility
You must be at least 18 years old and authorized to bind the business you represent. You are responsible for keeping your login credentials secure.
3. Pricing and payment
Express Install (direct customers)
- One-time install fee of $297 USD, charged at signup.
- Monthly service of $47 USD per month, recurring. Your first 30 days are free; the recurring charge begins on day 31.
Pro Install (direct customers — premium service businesses)
- One-time install fee of $497 USD, charged at signup via Stripe.
- Monthly service of $97 USD per month, recurring. Your first 30 days are free; the recurring charge begins on day 31.
- Pro Install includes branded chat, custom AI voice, multi-provider scheduling, HIPAA-considerate flow, and priority support.
Founding 10 grandfathered pricing
- The first 10 paying customers on the Express tier lock in $47/mo for the lifetime of their active subscription. If StillOpen later raises its public Express monthly rate, Founding 10 customers continue paying $47/mo as long as their subscription remains active and in good standing.
Agency Partner Program
- Wholesale rate: $57 USD per active client install per month, plus a $97 USD one-time install fee per client. Agency partners resell to their clients at a retail rate of their choice.
- Founding 10 Agency Partners: the first 10 agency partners receive a flat $297/mo for unlimited active client installs for the first 12 months of partnership.
- Agency partners are billed monthly. Either party may terminate the partnership with 30 days' written notice; existing client installs may continue at retail Express pricing or be migrated out by mutual agreement.
General payment terms
- Payments are processed by Stripe. By providing card details to Stripe, you authorize StillOpen to charge that payment method according to your selected plan.
- Prices may change with at least 30 days' written notice. Continued use of the service after a price change constitutes acceptance. Founding 10 grandfathering is exempt as described above.
4. 48-hour install guarantee and refunds
The 48-hour install guarantee
StillOpen commits to launching your AI front desk on your website within 48 hours of your install fee payment. The "launch" point is when the StillOpen chat widget is live on your site and answering test messages with your configured business knowledge base.
If StillOpen fails to launch your bot within 48 hours of payment, you are entitled to a full refund of the install fee paid (Express: $297; Pro: $497). Refund requests under this guarantee must be made by emailing [email protected] within 7 days of the missed deadline. Refunds are processed within 5 business days to the original payment method.
Delays caused by the customer (e.g., unresponsive to setup questions, failure to grant Calendar/Stripe access, refusal to approve the knowledge-base preview) extend the 48-hour clock by the duration of the delay.
Monthly service cancellation
The Monthly Service (Express $47/mo, Pro $97/mo) can be cancelled at any time from your dashboard or by emailing [email protected]. Cancellation stops future recurring charges. Partial-month refunds are not provided on the monthly service.
Install fee refunds after launch
Once your bot has launched on your site within the 48-hour guarantee window, the install fee is non-refundable. The 30-day free trial of the monthly service still applies; if you cancel within those 30 days, no monthly charge is made.
5. Cancellation
You may cancel at any time. Upon cancellation:
- Future recurring charges stop immediately.
- Your bot stops responding to new messages.
- Your data is retained for up to 90 days, after which it is permanently deleted (see our Privacy Policy).
- You may request immediate deletion via our Data Deletion page.
6. Acceptable use
You agree not to:
- Use StillOpen for any business activity that is illegal in your jurisdiction.
- Configure your knowledge base with false, misleading, or fraudulent pricing or service claims.
- Use StillOpen to send unsolicited bulk messages, spam, or harass any individual.
- Attempt to circumvent rate limits, security controls, or other technical restrictions.
- Reverse engineer, scrape, or otherwise extract the service beyond normal use.
- Use the service in a way that violates Meta's Platform Terms (when using the Facebook Messenger integration).
7. Your content
You retain ownership of the business information you provide (your "knowledge base"), the conversations the bot has on your behalf, and any leads it captures for you. You grant StillOpen a non-exclusive, worldwide license to host, process, and transmit that content for the sole purpose of providing the service to you.
8. Our service
StillOpen retains all rights in the service itself, including the underlying software, prompts, and infrastructure. Nothing in these Terms transfers any of StillOpen's intellectual property to you.
9. AI-generated replies, disclaimer
StillOpen uses third-party large language models to generate replies. AI replies may occasionally contain inaccuracies, omit information, or misinterpret a customer's question. You are responsible for the prices, services, hours, and policies you configure in your knowledge base, and for the bot's replies that follow from that configuration. StillOpen does not guarantee the accuracy of any specific reply.
10. Service availability
We aim for high uptime but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (Cloudflare, Anthropic, Meta, Stripe, Clerk, Google, Resend), and other events beyond our control may cause downtime.
11. Termination by us
We may suspend or terminate your account if you breach these Terms, if your payment method fails repeatedly, or if continuing to provide service would violate our agreements with third parties (such as Meta).
12. Limitation of liability
To the maximum extent permitted by law, StillOpen's total liability to you for any claim arising out of or relating to the service is limited to the greater of (a) the amount you have paid us in the 12 months prior to the claim, or (b) $100 USD. StillOpen is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business.
13. Indemnification
You agree to indemnify and hold StillOpen harmless from any claim or demand arising out of (a) your use of the service, (b) your knowledge base content, (c) your violation of these Terms, or (d) your violation of any law or third-party right.
14. Governing law
These Terms are governed by the laws of the State of Wisconsin, USA, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Wisconsin.
15. Changes to these Terms
We may update these Terms from time to time. The "Effective" date at the top of this page reflects the latest version. Material changes will be communicated to account holders by email at least 30 days before they take effect.
16. Contact
Cole Cummings
[email protected]