Terms of Service

Effective: May 13, 2026. Pricing section updated September 14, 2026.

These Terms of Service ("Terms") govern your use of StillOpen, an AI-powered virtual front desk for service businesses, operated by Cole Cummings ("StillOpen", "we", "us"). By signing up, paying, or using the service, you agree to these Terms.

1. The service

StillOpen provides:

• An AI chat widget that service businesses (med spas, photographers, vets, gyms, salons, dental practices, therapists, contractors, real estate agents, dog trainers, and other service-business operators) embed on their own website to answer customer questions and book appointments.
• An AI agent that responds to messages sent to a connected Facebook Page through Messenger.
• A dashboard for managing business information, branding, and integrations (Google Calendar, Stripe, Facebook).
• Lead capture, calendar booking, and deposit collection (when corresponding integrations are connected).

2. Account eligibility

You must be at least 18 years old and authorized to bind the business you represent. You are responsible for keeping your login credentials secure.

3. Pricing and payment

There is one plan.

• A one-time install fee of $497 USD, charged when you sign up through Stripe.
• A monthly service fee of $197 USD, recurring, starting the day you sign up. There is no free trial.
• The install fee covers us building your front desk from your real services, hours and prices, and putting it on your website ourselves. You do not need to touch any code.
• Referral partners are paid under separate written agreements. Nothing in a partner arrangement changes the price or the terms a customer sees here.

General payment terms

• All payments are processed by Stripe. We never see or store your card number.
• Prices are in US dollars. Applicable taxes, if any, are added at checkout.
• If a monthly payment fails, we will retry it and email you. If it stays unpaid for 14 days, your front desk stops answering until it is paid.

4. 48-hour install guarantee and refunds

The 48-hour install guarantee

We commit to having your front desk live on your website within 48 hours of your install fee payment. "Live" means the StillOpen chat widget is on your site and answering test messages with your business's real information.

If your front desk is not live within 48 hours of payment, you get the full $497 install fee back. Ask by emailing [email protected]; refunds go back to the card you paid with within 5 to 10 business days.

Delays caused on your side (an unanswered question about your business, no access to your website when we need to place the code, a request to hold off) extend the 48-hour clock by the length of the delay.

Monthly service

You can cancel the monthly service at any time from your billing portal or by emailing [email protected]. Cancellation stops future charges. We do not refund partial months.

Install fee after launch

Once your front desk is live within the 48-hour window, the install fee is non-refundable.

5. Cancellation

You may cancel at any time. Upon cancellation:

• Future recurring charges stop immediately.
• Your bot stops responding to new messages.
• Your data is retained for up to 90 days, after which it is permanently deleted (see our Privacy Policy).
• You may request immediate deletion via our Data Deletion page.

6. Acceptable use

You agree not to:

• Use StillOpen for any business activity that is illegal in your jurisdiction.
• Configure your knowledge base with false, misleading, or fraudulent pricing or service claims.
• Use StillOpen to send unsolicited bulk messages, spam, or harass any individual.
• Attempt to circumvent rate limits, security controls, or other technical restrictions.
• Reverse engineer, scrape, or otherwise extract the service beyond normal use.
• Use the service in a way that violates Meta's Platform Terms (when using the Facebook Messenger integration).

7. Your content

You retain ownership of the business information you provide (your "knowledge base"), the conversations the bot has on your behalf, and any leads it captures for you. You grant StillOpen a non-exclusive, worldwide license to host, process, and transmit that content for the sole purpose of providing the service to you.

8. Our service

StillOpen retains all rights in the service itself, including the underlying software, prompts, and infrastructure. Nothing in these Terms transfers any of StillOpen's intellectual property to you.

9. AI-generated replies, disclaimer

StillOpen uses third-party large language models to generate replies. AI replies may occasionally contain inaccuracies, omit information, or misinterpret a customer's question. You are responsible for the prices, services, hours, and policies you configure in your knowledge base, and for the bot's replies that follow from that configuration. StillOpen does not guarantee the accuracy of any specific reply.

10. Service availability

We aim for high uptime but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (Cloudflare, Anthropic, Meta, Stripe, Clerk, Google, Resend), and other events beyond our control may cause downtime.

11. Termination by us

We may suspend or terminate your account if you breach these Terms, if your payment method fails repeatedly, or if continuing to provide service would violate our agreements with third parties (such as Meta).

12. Limitation of liability

To the maximum extent permitted by law, StillOpen's total liability to you for any claim arising out of or relating to the service is limited to the greater of (a) the amount you have paid us in the 12 months prior to the claim, or (b) $100 USD. StillOpen is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business.

13. Indemnification

You agree to indemnify and hold StillOpen harmless from any claim or demand arising out of (a) your use of the service, (b) your knowledge base content, (c) your violation of these Terms, or (d) your violation of any law or third-party right.

14. Governing law

These Terms are governed by the laws of the State of Wisconsin, USA, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Wisconsin.

15. Changes to these Terms

We may update these Terms from time to time. The "Effective" date at the top of this page reflects the latest version. Material changes will be communicated to account holders by email at least 30 days before they take effect.

16. Contact

Cole Cummings
[email protected]