The night shift, covered

Your front desk never clocks out. While you slept it answered every message, booked real jobs, and caught the leads voicemail loses. Here's how the night went.

While you slept.

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Every night, somebody reaches out.
Most shops answer with nothing.
Yours answered with this.
The night, message by message

Three people reached out after close. Every one got an answer.

No voicemail. No unread form sitting until morning. Here's what came in while the lights were off.

11:42 PM Ridgeline Plumbing · after hours live chat
Water heater just let go, there's water spreading across the basement floor. Are you open??
I'm here. I can get a tech to you first thing, 7:30 AM. Want me to lock that in?
Yes please. 88 Birch Street.
Booked for 7:30 AM at 88 Birch Street. Confirmation just hit your phone. Shut the water off at the main if you can, I'll flag it for the tech.
Job booked
2:17 AM Maple & Vine Salon · after hours live chat
Do you do walk-in color corrections? My box dye went orange and I have a wedding Saturday.
We do color corrections, and yes, we can help before Saturday. What's the best name and number to hold a consult spot?
Dana, 555-0142.
Thanks Dana. You're down for a Thursday consult and a stylist will confirm the time when we open. You're in good hands.
Lead caught
4:05 AM Northside Auto Detailing · after hours live chat
how late are you open friday?
Fridays we're open 8 to 6. Want me to hold a detail slot while you think about it?
just checking for now, thanks
Anytime. We'll be here, and so will this chat if you decide tonight.
Question answered

Sample conversations. Your real ones stay between you and your customers.

07:04 AM

You wake up to the scoreboard.

One card, first thing. What the front desk caught, who it booked, how fast it answered. The night, already handled.

Morning report TUE · 7:04 AM
0
Conversations handled
0
Leads caught
0
Jobs booked
0
Fastest reply
On today's calendar
7:30 AMWater heater, emergency88 Birch Street · deposit held
ThuColor consult, Danaheld overnight · stylist to confirm

Sample morning report. Your real numbers land here every morning, from your real conversations.

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