You're under a sink or asleep. Your phone rings. When nobody picks up, it rolls to a front desk that answers as your shop, gets the name, number, and address, books the visit, and sends you what happened. Your number never changes.
That line answers as StillOpen, the same way yours would answer as you. $497 to go live, then $197 a month.
Three things happen. You only do the first one, and it takes ninety seconds.
Your carrier's "forward when busy or unanswered" setting points at a number we give you. Your phone still rings first, every time. Turn it off by dialing a code.
It knows your hours, your services, your service area, and your published service-call fee. It sorts a burst pipe from a price shopper, takes the details, books the visit, and for a true emergency it can ring your on-call phone straight through.
Who called, what they need, where they are, and what got booked. One message per real job, nothing for the robocalls. In the morning, the whole night in one report.
That's StillOpen's own line, so it answers as StillOpen. It has no idea who you are or what shop you run. Call it as a customer: tell it your water heater let go at 2 AM and watch it take the job. Or call it as yourself: ask what it costs, ask if it's a robot. When it's installed for you, the only things that change are the name it answers with, your hours, your prices, your service area and the calendar it books on.
Days, 7 AM to 9 PM Central, it rings Cole's cell for twenty seconds first, the same way yours would ring you. If he can't grab it, the desk does. After 9 PM the desk picks up on the first ring.
The line went live October 14, 2026. The scripted test calls that night caught two mistakes, a phone number read back with one wrong digit and a greeting said twice. Both were fixed before midnight. Test calls aren't proof, so none of them are posted here. The first call from a real person goes up the same day, unedited except for the caller's name and number.
Thanks for calling StillOpen. Cole is on a job site, so you have got the front desk he built. What can I help with?
Could be you.
It won't quote a repair it hasn't seen, and it won't send anybody out on its own. It quotes your published service-call fee, takes the name, number, and address, books the visit, and for a true emergency it can ring your on-call phone straight through. If it doesn't know something, it says so and takes a message. The phone line is new as of October 2026. Call it before you buy it.
No. Your phone rings like always. Only the calls nobody picks up roll to the desk. You can turn the forwarding off from your phone any time.
It only uses what you told it: your hours, services, area, and fees. It books two-hour windows into your Google Calendar and never over an existing job. If a caller wants something it can't confirm, it takes a message instead of promising.
Good, that's why it answers them instead of you. Shoppers get your service-call fee and an offer to book. Robocalls get nothing. You only get a message for a real person with a real job.
Call (920) 332-6113 and decide for yourself. If a caller asks plainly whether they're talking to a person, it says it's the front desk the owner set up, and keeps helping.
Yes, through your own Stripe. In the website chat it hands over the deposit link right there. On the phone it books the slot and sends the deposit link by text, so you stop driving out at 1 AM for somebody who changed their mind.
You give us your website, or ten minutes on the phone if you don't have one. We build the desk around your real services, hours, and fees, hand you a number to forward to, and you're live within 48 hours.
You're one of the first shops on it, so that's the deal. All I want in return is your honest take and permission to say your shop uses it.
Go live for $497
Water heaters, sewer backups, no water. The highest-ticket calls come at the worst hours.
January furnace calls and July AC calls, answered while every tech is on a roof or in a crawlspace.
I'm Cole. I put up steel buildings in western Wisconsin. Six years of hospitals, warehouses, and aircraft hangars. I'm not a software guy. I built this because most job sites I've stood on have a plumber or a tin knocker who lost a call that day, and the call that gets lost at 2 AM is the one that would've paid the truck payment.
So the front desk talks like somebody who's been in a basement. Short. Straight. No "how are you today." It gets the address and it gets off the phone. If that's how you'd want your own phone answered, call the number and listen.