A woman finds you on Instagram at 9:42 PM. She fills out your inquiry form. She gets a confirmation that says "we'll be in touch within 2-3 business days." By Tuesday morning she's already booked with the spa across town that texted her back in four minutes. StillOpen is the chat that catches her at 9:42 PM in your voice, books her into Google Calendar, and takes a deposit on your Stripe before she closes the tab.
9:42 PM Tuesday. Maya, 34, finally has the kids down. She's been thinking about lip filler for six months. She opens Instagram, finds your work in the Saturday post about that nurse injector finish, double-taps. She clicks through to your site. She fills out the inquiry form.
Your form sends her a confirmation. "Thanks for reaching out. We'll be in touch within 2-3 business days." Maya closes the tab. She opens Instagram again. Two other med spas in your city show up in her algorithm. She DMs them too.
Tuesday at 7:14 AM, the second spa replies with a text. They have an opening Thursday at 2 PM. They take a $100 deposit on Stripe right in the chat. Maya pays it. By the time you check your inbox Tuesday morning between consultations, she's already on someone else's calendar.
StillOpen catches Maya at 9:43 PM. The bot answers in your voice using your real services and prices. It offers her Thursday 2 PM, Friday 11 AM, and Saturday 3 PM. She picks Thursday. It takes her $100 deposit on your Stripe. You wake up Wednesday to a paid booking, not a cold inquiry thread.
Trained only on your real prices, services, and policies. Doesn't invent dates. Doesn't make medical claims. If it doesn't know an answer, it says "let me have [you] call you back" and texts you the lead.
Visitor lands on your site at 9 PM, 11 PM, Sunday afternoon. The bot answers using your real botox, filler, hydrafacial, laser prices. No "we'll be in touch" dead ends.
Pulls your real availability. Drops the consult in your calendar with the client's name, phone, service, and notes. You wake up to a real event, not an email to chase.
For premium services and scarce slots, the bot asks for a $50-$200 deposit before confirming. Money hits your Stripe. The client shows up. No more 30% no-show rate.
Most med spas pick the Pro tier for the branded chat and HIPAA-considerate flow. Express works if you want to test the water.
Get StillOpen live on your site with the standard features.
Branded chat, custom voice, clinical-grade flow.
48-hour install guarantee on both. Not live in 48 hours? Full refund, no questions.
No. The bot is trained only on what's on your website. It quotes the prices and services you publish. If a client asks about contraindications, dosing, or anything clinical it doesn't have explicit content on, it says "let me have the nurse injector call you back tomorrow" and texts you the lead. The boundary is hard-coded.
The Pro tier is HIPAA-considerate by design. The bot doesn't ask for medical history, current medications, or any PHI. It only collects what a public-facing inquiry form would collect (name, phone, service interest, preferred time). Anything clinical is routed to a callback. If you need a full BAA-covered solution, talk to me before you buy.
Those are great for the workflow AFTER she becomes a client. StillOpen catches her in the 30 seconds between "found you on Instagram" and "ghosted to the next spa." It sits on top of your existing booking system and writes appointments to your Google Calendar, which Boulevard/Mindbody pull from. It doesn't replace anything you already pay for.
It sounds like a receptionist who's worked at your spa for years. It knows your services menu, your pricing, your hours, your service area. It uses contractions. It doesn't dump features. The Pro tier lets you set a custom voice (warm clinical, luxe, conversational) so it matches your brand.
Deposits land on YOUR Stripe, not ours. You control the refund policy the same way you'd handle any other client payment. Most med spas keep a $100-$200 deposit that applies to the service total, refundable up to 24 hours before. Your rules, your money.
48 hours from purchase to live on your site. I scan your site, train the AI on your services and prices, send you a preview, you approve it, I paste a one-line snippet (or text it to you to paste). If I miss the 48-hour window, full refund.
Cancel in one click. No phone call, no cancellation survey, no "are you sure." You keep all your bookings and your Stripe data. I don't hold your customer information hostage.
Free working demo using your real services and prices. You text it from your phone like a fake client. Decide if it sounds right.