A woman finds you on Instagram at 9:42 PM. She fills out your inquiry form. She gets a confirmation that says "we'll be in touch within 2-3 business days." By Tuesday morning she's already booked with the spa across town that texted her back in four minutes. StillOpen is the chat that catches her at 9:42 PM in your voice, books her into Google Calendar, and takes a deposit on your Stripe before she closes the tab.
9:42 PM Tuesday. Maya, 34, finally has the kids down. She's been thinking about lip filler for six months. She opens Instagram, finds your work in the Saturday post about that nurse injector finish, double-taps. She clicks through to your site. She fills out the inquiry form.
Your form sends her a confirmation. "Thanks for reaching out. We'll be in touch within 2-3 business days." Maya closes the tab. She opens Instagram again. Two other med spas in your city show up in her algorithm. She DMs them too.
Tuesday at 7:14 AM, the second spa replies with a text. They have an opening Thursday at 2 PM. They take a $100 deposit on Stripe right in the chat. Maya pays it. By the time you check your inbox Tuesday morning between consultations, she's already on someone else's calendar.
StillOpen catches Maya at 9:43 PM. The bot answers in your voice using your real services and prices. It offers her Thursday 2 PM, Friday 11 AM, and Saturday 3 PM. She picks Thursday. It takes her $100 deposit on your Stripe. You wake up Wednesday to a paid booking, not a cold inquiry thread.
Trained only on your real prices, services, and policies. Doesn't invent dates. Doesn't make medical claims. If it doesn't know an answer, it says "let me have [you] call you back" and texts you the lead.
Visitor lands on your site at 9 PM, 11 PM, Sunday afternoon. The bot answers using your real botox, filler, hydrafacial, laser prices. No "we'll be in touch" dead ends.
Pulls your real availability. Drops the consult in your calendar with the client's name, phone, service, and notes. You wake up to a real event, not an email to chase.
For premium services and scarce slots, the bot asks for a $50-$200 deposit before confirming. Money hits your Stripe. The client shows up. No more 30% no-show rate.
No setup fee to get in the door, no per-minute meter, no contract. One $650 consult you'd have lost to the spa across town pays for the whole year.
Everything StillOpen does for a med spa, on one plan.
Don't want to touch code? Done-for-you install is $297, one time, and it's optional. Not live in 48 hours? Full refund, no questions.
No. The bot is trained only on what's on your website. It quotes the prices and services you publish. If a client asks about contraindications, dosing, or anything clinical it doesn't have explicit content on, it says "let me have the nurse injector call you back tomorrow" and texts you the lead. The boundary is hard-coded.
The bot stays out of medical details by design. It doesn't ask for medical history, current medications, or anything clinical. It only collects what a public-facing inquiry form would collect (name, phone, service interest, preferred time). Anything clinical is routed to a callback. StillOpen is not a HIPAA-compliant system and doesn't come with a BAA. If you need one, talk to me before you buy.
Those are great for the workflow AFTER she becomes a client. StillOpen catches her in the 30 seconds between "found you on Instagram" and "ghosted to the next spa." It sits on top of your existing booking system and writes appointments to your Google Calendar, which Boulevard/Mindbody pull from. It doesn't replace anything you already pay for.
It sounds like a receptionist who's worked at your spa for years. It knows your services menu, your pricing, your hours, your service area. It uses contractions. It doesn't dump features.
Deposits land on YOUR Stripe, not ours. You control the refund policy the same way you'd handle any other client payment. Most med spas keep a $100-$200 deposit that applies to the service total, refundable up to 24 hours before. Your rules, your money.
48 hours from purchase to live on your site. I scan your site, train the AI on your services and prices, send you a preview, you approve it, I paste a one-line snippet (or text it to you to paste). If I miss the 48-hour window, full refund.
Cancel with one email to [email protected]. No phone call, no cancellation survey, no "are you sure." You keep all your bookings and your Stripe data. I don't hold your customer information hostage.
Free working demo using your real services and prices. You text it from your phone like a fake client. Decide if it sounds right.